Customer Service Administrator

Premiere Roofing is looking for its next qualified teammate! This is a full-time position in Irmo, South Carolina.

Job description 

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.

Responsibilities: 

Answering incoming calls; taking messages and re-directing calls as required 

Keep records of customer interactions, process customer accounts and file documents. 

Arranging appointments, conducting follow up calls and maintaining communication with customers. 

Data entry (permit information, job photos, invoices etc.) 

Identify and follow up with customers on outstanding account receivables. 

Submitting permit applications to various county offices. 

Providing administration support to Sales Reps, Managers and other Premiere Roofing team members. 

 

Skills: 

Familiar with using E-mail in a professional manner (Microsoft Outlook) 

Strong phone contact handling skills and active listening 

Familiarity with CRM systems and practices 

Customer orientation and ability to adapt/respond to different types of characters 

Excellent communication and presentation skills 

Ability to multi-task, prioritize, and manage time effectively 

 

Job Details:

Job type: Full-time

Schedule: 8-hour shift, Monday-Friday

Benefits: Paid time off, 401 (k)

Experience: 1 Year Preferred in Customer Support & Client Services Occupations

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What our clients are saying
“We interviewed 5 roofing companies before deciding to go with Premiere. Not only were they offering a superior product but they offered it at a very reasonable price. On the day of installation, their team was incredibly hard working and did a great job of moving quickly while still protecting our home and yard. Darrel and Jonny were fantastic to work with and kept me informed at every step. If I had it to do over, I would definitely select Premiere Roofing again!”
Paige B.
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